Refund and Return Policy

At The Styility, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind. Please review the following guidelines carefully:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
• Items must be returned in their original packaging with all tags attached.

2. Timeframe for Returns:

• You may return your item(s) within [insert number] days of receiving your order.
• After [insert number] days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

• To initiate a return, please contact our customer support team at [email protected] to request a return authorization.
• Once your return request is approved, we will provide you with a return shipping label and instructions for returning your item(s).

4. Return Shipping Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item).
• Shipping costs are non-refundable.

5. Refund Processing:

• Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item(s).
• We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

6. Exchanges:

• If you wish to exchange your item(s) for a different size, color, or style, please contact our customer support team for assistance.
• Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item(s).

7. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Gift cards
  • Personalized or custom-made items
  • Sale or clearance items

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
• We will provide instructions for returning the item and offer a replacement or refund as appropriate.

9. Refund Exceptions:

• We reserve the right to refuse refunds for items that do not meet the eligibility criteria outlined in this policy.
• Refunds may be subject to deductions for any damages or missing items not caused by our error.

If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional. Thank you for choosing The Styility for your fashion needs!