Ordering and Shipping
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected during checkout. Typically, orders are processed and shipped within 05 TO 07 business days. You will receive a tracking number once your order is shipped to monitor its progress.
Do you offer international shipping?
Unfortunately, at this time, we do not offer international shipping. Our services are currently limited to Pakistan. We apologize for any inconvenience this may cause. If you have any further questions or concerns, please feel free to reach out to our customer support team for assistance.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website.
What if I need to change or cancel my order?
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, changes or cancellations may not be possible.
What if I receive a damaged or incorrect item?
In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team immediately with your order details and a photo of the item. We will work to resolve the issue promptly by offering a replacement or refund.
Returns and Exchanges
Can I return my order if I don't like it?
Yes, you can! We accept returns within 05 to 07 days of receiving your order. Just make sure the item is unused and in its original condition.
How do I initiate a return?
It’s simple! Contact our customer support team at WHATSAPP with your order number, and we’ll guide you through the process.
Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility, unless the return is due to an error on our part.
Can I exchange an item for a different size or color?
Of course! Contact us with your exchange request, and we’ll help you find the right size or color.
How long does it take to receive a refund?
Once we receive your returned item, we’ll process your refund within 05 to 07 business days.
What if my item is damaged or defective?
Don’t worry! Contact us immediately, and we’ll arrange a replacement or refund for you.
Can I return sale items?
Unfortunately, sale items are final sale and cannot be returned or exchanged.
Do you accept international returns?
Yes, we do! However, international customers are responsible for return shipping costs and any applicable customs fees.
What if I received the wrong item?
We apologize for the inconvenience! Contact us with your order number, and we’ll make it right.
How do I track my return?
Once your return is processed, we’ll send you a confirmation email with tracking information.
Payment and Billing
How can I pay for my order?
You can pay for your order using various payment methods, including credit/debit cards, PayPal, and Cash on Delivery (COD) where available.
Is my payment information secure?
Yes, we use industry-standard encryption technology to ensure that your payment information is safe and secure during transactions.
When will I be charged for my order?
Your payment will be processed immediately after you place your order or COD.
Can I change my payment method after placing an order?
Unfortunately, we cannot change the payment method once an order is placed. You can cancel the order and place a new one with your preferred payment method.
Are there any additional fees or taxes on top of the listed prices?
The prices listed on our website are inclusive of all applicable taxes and fees. You will not be charged any additional fees at checkout.
Can I get a refund if I return my order?
Yes, if you return your order according to our return policy, we will issue a refund to your original payment method. Please refer to our Refund and Return Policy for more details.
How will I receive my invoice?
Your invoice will be sent to the email address associated with your account once your order is confirmed. If you did not receive your invoice, please contact our customer support team for assistance.
Can I split my payment into installments?
We currently do not offer installment payment options. All orders must be paid in full at the time of purchase.
Have more questions? We’re here to help! Contact our friendly customer support team for further assistance or clarification. Your satisfaction is our priority.
Reach out to us now!